Returns

When purchasing online: At Zuma Jays we offer a 30 Day No Hassle returns policy. The item must be unused, with the original tags still attached. Please then include your name or order number and the reason for returning inside the package. For any queries please email shop@zumajay.co.uk or ring us on 01288 354956.

We recommend sending the items via 2nd class recorded delivery to ensure the items are secure and protected against loss/damage.


Please send returns to:

FAO: Returns

Zuma Jay Ltd.

Belle Vue Lane

Bude

EX23 8BR

Once we receive the item back we can either offer an exchange or a refund to the card the order was placed with. We are unable to refund the original or returns postage paid unless the product is deemed faulty by us. If no exchange is available or wanted against a faulty item we will then offer a full refund including the return postage.

For all enquiries email: shop@zumajay.co.uk



When purchasing in-store: We offer a credit note or exchange on all goods.As a specialist surf store, we make sure all our equiptment is fitted correctly and that you are happy with the purchase before going ahead. If the item is faulty, we take full responsibility on making sure the warrenty is covered.