Please be aware, although we are still shipping all items out as normal, due to the COVID-19 situation first and second class shipping options are being delayed in transit smaller items via Royal Mail due to their own staff shortages and heavy influx of deliveries. Next Day deliveries are still operating as normal to be with you as we use DHL Express. Please get in touch for any tracking information and we will follow it up as quickly as we can. Thank you for your patience during this time!
All prices quoted are based on standard working days ( Monday to Friday ) excluding Bank Holidays. Small packages will be sent Royal Mail, larger packages and Surfboards will be sent via courier. All orders sent will require a signature on delivery.
When ordering NEXT DAY delivery on a Friday, as our standard working days are Monday to Friday, your parcel will be delivered on Monday, not Saturday. If you need your parcel on Saturday we can do this no problem, however Post Office Saturday Next Day Delivery rates do apply. Please get in touch if you require this service.
We reserve the right to amend orders placed with incorrect delivery options without notice. In the unfortunate event a product is out of stock a member of our team will contact you. As a small independent surf shop we try to be as competitive as possible. Please contact us any time to discuss postage rates regarding our products.
Surfboards - £19.99 (Mainland UK only, Excluding SUP and Prone Paddle Boards)
Click and Collect from Store – FREE
(Please feel free to contact us here at the shop about any delivery concerns or requests we will always try our best to get what you need to you on time)
FREE DELIVERY FOR ORDERS OVER £75. (Excludes surfboards and bulky items. Mainland UK only. This is a 3-5 days service)
Standard delivery 3 days - £2.95 (Excludes Bulky Items please see below and surfboards)
1st class 2 days - £4.95
Next Day Special Delivery - £6.95 ( If ordered before 2pm. If concerned please call us. We will often be able to post later if we can)
Bulky Items 1-2 days - £7.95 (Bulky items include, boardbags, balance boards, bodyboards, skateboards and skimboards)
Small Items 1-2 days royal mail post - £1.95 (We class small items as being able to send in an envelope eg Stickers, individual wax combs, screws and plates etc)
Islands and Highlands. Due to the nature of varying postal charges we will quote all packages going outside of the UK mainland by phone or email. We also try to be as competitive as possible and will always try to do our customers a deal.
Mainland Europe (Please email us if ordering not from Mainland Europe for a quote email@example.com)
Standard £11.99 (Excludes bulky items)
Bulky items - £19.99
Mainland Surfboard Delivery (Please email us if ordering not from Mainland Europe for a quote firstname.lastname@example.org)
Mid Length £65.00
Standard £19.99 ( Excludes bulky items)
Surfboard and Bulky Items - Confirmed via email as rates can differ so much depending on location and size of board
Special offers on Delivery
Zuma Jay often run special offers on postage. These offers will use codes which will have to be input upon order completion in order to take advantage of them. Please check the home page banners for the latest offer codes. If problems occur with offer codes then please contact us email@example.com and we will make sure you don't miss out.
At Zuma Jays we offer a 14 Day No Hassle returns policy. The item must be unused, with the original tags still attached. Before returning, please email firstname.lastname@example.org quoting your order number and the reason for the exchange, or alternatively call us here at the shop on 01288 354956
We recommend sending the items via 2nd class recorded delivery to ensure the items are secure and protected against loss/damage.
Please send returns to:
Belle Vue Lane
Once we receive the item back we can either offer an exchange or a refund to the card the order was placed with. We are unable to refund the original or returns postage paid unless the product is deemed faulty by us. If no exchange is available or wanted against a faulty item we will then offer a full refund including the return postage.
For all enquiries email: email@example.com