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Product Returns

Returns

At Zuma Jays we offer a 14 Day Hassle Free returns policy. The item must be unused, with the original tags still attached. Before returning, please email shop@zumajay.co.uk quoting your order number and the reason for the exchange, or alternatively call us here at the shop on 01288 354956

We recommend sending the items via recorded delivery to ensure the items are secure and protected against loss/damage.

 

Please send returns to:

 

FAO: Returns

Zuma Jay

Belle Vue Lane

Bude

EX23 8BR

 

Once we receive the item back we can either offer an exchange or a refund to the card the order was placed with. We are unable to refund the original postage paid unless the product is deemed faulty by us. If no exchange is avalible or wanted against a faulty item we will then offer a full refund including the return postage.

 

For all enquiries email:  shop@zumajay.co.uk