It's not a problem, if you are not completely satisfied with your purchase it can be exchanged or the cost of the item(s) refunded. All purchases are covered by a 14 day exchange or refund guarantee. Please follow the process below.
Please e-mail sales@zumajay.co.uk or call 01288 354956 to request a returns number. In all return correspondence please indicate your order ID, the items you wish to return, and let us know if you would like an exchange or refund. This returns number must be clearly marked on the outside of the package sent back to us. No return will be accepted without this number marked clearly on the outside of the package. You can return your order, to the address below, within 14 days of the date you receive your order. Returns older than 14 days will not be accepted, unless agreed by ZumaJay in advance. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
We will refund you any money you have paid us for the product(s) being returned, or provide you with a same cost alternative if required. The original postage cost is not refundable under normal circumstances. All you pay for is the return postage of the goods. If you return an item to us that is faulty, or a problem order of any kind, we will also pay for the cost of the return postage.
Please send returns to :
ZumaJay
20 Belle Vue Lane
Bude
Cornwall
EX23 8BR
For return enquiries please e-mail sales@zumajay.co.uk or we would be happy to talk to you on 01288 354956
The delivery costs for mainland UK are as follows:
3-5 day delivery up to 30kgs = £2.95
Next working day delivery up to 30kgs = £5.95
Orders sent for next day delivery will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.
Prices for Island and Highland destinations will be confirmed via email or phone contact and upon agreement of costs added to the final order total.
International package prices will also be confirmed by email or phone contact and upon agreement of costs added to the final order total.
Please feel free to contact us prior to ordering to allow us to confirm the cost of postage on your orders immediately. ZumaJay Ltd reserve the right to amend orders placed with incorrect delivery options without notice. For delivery enquiries please e-mail sales@zumajay.co.uk or contact us at the shop on 01288 354956.